Privacy Policy

Crystalon Nova Investment Calendar Services

Last Updated: January 15, 2025

1 Introduction and Commitment

At Crystalon Nova, we understand that your financial planning requires trust. When you use our investment calendar services, you're sharing information that helps shape your financial future. We take this responsibility seriously.

This privacy policy explains how we collect, use, and protect your information when you visit crystalonnova.vip or use our investment calendar tools. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we want you to understand exactly how your data is handled.

Our Privacy Commitment

We never sell your personal information to third parties. Your investment preferences, calendar data, and financial interests remain confidential and are used only to improve your experience with our services.

2 Information We Collect

We collect different types of information to provide you with personalized investment calendar services and educational content. Here's what we gather and why:

Account Information

When you create an account, we collect your name, email address, and location. This helps us customize market information relevant to Canadian investors and send you calendar updates.

Investment Preferences

Your selected investment sectors, preferred notification times, and calendar customization choices help us deliver relevant market events and educational content.

Usage Analytics

We track which calendar events you view, educational resources you access, and features you use most. This data helps us improve our platform and content quality.

Communication Data

When you contact our support team or participate in webinars, we keep records of these interactions to provide better assistance and follow-up support.

  • Technical information like IP address, browser type, and device information for security and platform optimization
  • Cookie data to remember your preferences and maintain your session security
  • Email engagement metrics to understand which content is most valuable to our users
  • Survey responses and feedback when you choose to share your experience with our services

3 How We Use Your Information

Your information helps us provide better investment calendar services and educational content. We use your data in specific ways that directly benefit your experience:

  • Delivering personalized investment calendar notifications based on your selected interests and time preferences
  • Providing relevant educational content about market events, earnings announcements, and economic indicators
  • Improving our platform features based on how users interact with different tools and resources
  • Sending important service updates, security alerts, and policy changes that affect your account
  • Responding to your support requests and providing technical assistance with calendar features
  • Analyzing usage patterns to develop new features that serve Canadian investors better
  • Maintaining platform security and preventing unauthorized access to your account
  • Complying with Canadian financial regulations and reporting requirements when necessary

We never use your information for automated decision-making that could affect your financial opportunities. All our calendar recommendations and educational content suggestions are based on your explicitly stated preferences.

4 Data Sharing and Third Parties

We share your information only in limited circumstances, always with your interests in mind. Here's exactly when and why information might be shared:

Service Providers We Work With

Email delivery services, cloud hosting providers, and analytics tools help us operate our platform. These companies can only use your data to provide services to us and must protect your information according to our standards.

  • Market data providers who supply the financial information that powers our investment calendars
  • Email service providers who deliver your calendar notifications and educational content
  • Cloud hosting services that store your account information and preferences securely
  • Payment processors when you upgrade to premium features (they never see your full financial information)
  • Legal authorities if required by Canadian law or to protect our users from fraudulent activity
  • Professional advisors like lawyers and accountants who help us maintain compliance and security

We never sell, rent, or trade your personal information to marketers, data brokers, or other companies for their own business purposes. Your investment interests and calendar preferences remain confidential.

5 Your Privacy Rights

Under Canadian privacy law, you have specific rights regarding your personal information. You can exercise these rights at any time by contacting us:

A

Access Your Information

Request a complete copy of all personal information we have about you, including your calendar preferences, usage history, and account details.

C

Correct Your Data

Update incorrect information in your account, modify your investment interests, or change your notification preferences at any time.

D

Delete Your Account

Request complete deletion of your account and associated data. We'll remove your information within 30 days while keeping only what's legally required.

P

Portable Data

Export your calendar preferences, saved events, and account information in a standard format that you can use with other services.

O

Opt-Out Options

Stop receiving marketing emails, calendar notifications, or other communications while keeping your account active for platform use.

L

Limit Processing

Request that we limit how we use your information while maintaining essential account functions and security measures.

6 Data Security and Protection

We protect your information using multiple layers of security appropriate for financial services. Your investment preferences and personal data are safeguarded through:

  • Encryption of all data transmitted between your device and our servers using industry-standard TLS protocols
  • Secure data centers with physical access controls, environmental monitoring, and backup power systems
  • Regular security audits and penetration testing to identify and address potential vulnerabilities
  • Employee access controls ensuring only authorized team members can access user information for legitimate purposes
  • Automated monitoring systems that detect unusual account activity and potential security threats
  • Regular data backups stored in geographically separate locations with encryption and access logging
  • Incident response procedures to quickly address any security issues and notify affected users

While we implement strong security measures, no internet service can guarantee complete security. We recommend using unique, strong passwords and enabling two-factor authentication when available.

7 Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods:

Active Account Data

Your calendar preferences, saved events, and account settings are retained while your account remains active and for 12 months after account closure.

Communication Records

Support conversations and webinar participation records are kept for 3 years to help us improve our services and resolve any follow-up questions.

Usage Analytics

Anonymized usage data and platform analytics are retained for 5 years to help us understand long-term trends and improve our investment calendar tools.

Legal Records

Information required for Canadian regulatory compliance is kept according to applicable financial services regulations, typically 7 years.

When we delete your information, we use secure deletion methods that prevent data recovery. Some information may remain in encrypted backups for up to 90 days before complete removal.

8 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience with our investment calendar platform. You can control these through your browser settings:

  • Essential cookies that maintain your login session and remember your calendar view preferences
  • Analytics cookies that help us understand which features are most useful and how to improve the platform
  • Preference cookies that remember your notification settings, time zone, and display options
  • Security cookies that help us detect unusual account activity and protect against unauthorized access

You can disable non-essential cookies through your browser settings without affecting core calendar functionality. However, some personalization features may not work as expected.

9 International Data Transfers

While Crystalon Nova operates primarily in Canada, some of our service providers may process your information in other countries. When this occurs:

  • We ensure adequate data protection through contractual safeguards and privacy framework compliance
  • Cloud hosting services may store encrypted data in multiple regions for redundancy and performance
  • Market data providers may process information in the United States under appropriate privacy agreements
  • All international transfers comply with Canadian privacy law requirements and include appropriate protections

We maintain oversight of all service providers and regularly review their security practices and compliance with Canadian privacy standards.

10 Policy Updates and Changes

We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make changes:

  • Significant changes will be announced through email notification and prominent website notices
  • Minor updates like clarifications or contact information changes will be noted in the policy version date
  • You'll have at least 30 days to review changes before they take effect
  • Previous policy versions are available upon request if you need to reference historical terms

Continued use of our investment calendar services after policy updates indicates your acceptance of the revised terms.

Privacy Questions and Contact Information

If you have questions about this privacy policy, need help exercising your privacy rights, or want to discuss how we handle your information, please contact us. We're here to help and committed to addressing your privacy concerns promptly.

Mailing Address 6 Clarence St Suite B, Kingston, ON K7L 5H8, Canada
Phone Support +1 (450) 431-1288
Privacy Email [email protected]

We typically respond to privacy inquiries within 5 business days and aim to resolve most requests within 30 days as required by Canadian privacy law.